Refund Policy
Last updated: August 2026
One-time projects (websites, apps, software, automation setup)
Projects are billed in milestones as agreed in your proposal (typically an upfront deposit, followed by milestone or delivery-based payments). The deposit secures project scheduling and covers discovery/planning work already performed, so it is non-refundable once work has started. If a project is cancelled after a milestone has been delivered, that milestone is payable in full; undelivered milestones are not charged.
Recurring services (SEO, paid ads management, maintenance)
Monthly management fees cover work performed in that billing cycle and are non-refundable once the cycle has started. You may cancel future cycles at any time with notice as specified in your service agreement. Third-party costs already incurred on your behalf (ad spend, provider fees) are non-refundable by us regardless of cancellation.
Our commitment
If we fail to deliver the agreed scope for a milestone you've paid for, we will either complete that work or refund the portion not delivered — this is assessed case by case, in writing, with the specific engagement's scope document as the reference point.
Requesting a refund
Email contact@crazeondigi.com with your project details and the reason for your request. We aim to respond within 24 hours.